Event Title

The School of Business & Information Systems

Event Website

https://www.youtube.com/channel/UCiHw7sFQ-n6Xz2fVTqsaU1Q

Start Date

19-4-2022 10:20 AM

End Date

19-4-2022 10:45 AM

Description

Presentation

Title: The Relationship Between Patients’ Perception of Care and Hospital Characteristics Under an All Payer-Model

Principal Investigator: Dr. Richard Blanco-Topping

Comments

Abstract

This study aims to evaluate the mean scores of patient satisfaction ratings at acute care hospitals in The State of Maryland to determine if hospitals' characteristics influence inpatient care experience under a global payment model. The study data was obtained from The Centers for Medicare and Medicaid Services (CMS) website and is publicly available. The study design is cross-sectional using secondary datasets. A multivariate analysis of variance was performed to analyze the study's main variables. Two dimensions of patient satisfaction (nurse communication and doctor communication) were analyzed as dependent variables. For hospital characteristics, hospital type (teaching and non-teaching) was considered an influencer of patient communication with nurses and doctors under a global payment model in Maryland. Patients who reported that their doctors "Always" communicated well were the most significant factor (pas compared to patient satisfaction with their communication with nurses. The association between hospital type and patient communication with doctors corroborates that hospital characteristics can significantly influence patient satisfaction. In addition, the results of the study are valuable for hospital managers and policymakers.

Biography

Biography

Dr. Blanco-Topping is currently an Associate Professor and Coordinator of the Healthcare Administration program in the Business and Information Systems Department at Oakwood University. He is a graduate of Capella University’s Ph.D. program with a major in Healthcare Administration and received his Master in Business Administration from Montemorelos University. Dr. Blanco-Topping has more than 16 years of teaching experience in healthcare and public health. He taught graduate and undergraduate programs at Montemorelos University, Loma Linda University, Andrews University, and Oakwood University. He also served as Regional Public Health Administrator II, Port Limon, Costa Rica; Manager of Lloyd Baum Dental Clinic at La Carlota Hospital, NL, Mexico; and Coordinator of the Health Window (Ventanilla de Salud) in San Bernardino, California. Special areas of interest include patient experience, ethics in healthcare delivery, and healthcare reimbursement.

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Apr 19th, 10:20 AM Apr 19th, 10:45 AM

The School of Business & Information Systems

Presentation

Title: The Relationship Between Patients’ Perception of Care and Hospital Characteristics Under an All Payer-Model

Principal Investigator: Dr. Richard Blanco-Topping

https://ouscholars.oakwood.edu/annual_faculty_research_symposium/2022/schedule/1